Live Chat

Live Chat

Answer your customers’ questions instantly. Agendize Live Chat enables your business to interact with prospects and customers while they browse your site. Give your visitors the power to click and request a chat with your agents whenever they need help. Use proactive chat to approach your customers at the right time. Actionable analytics will help measure the impact of Agendize Live Chat on your sales and customer service goals. Real time reporting on visitor activity will give your agents the green light to promote offers at the right time to maximize profits.

BENEFITS

  • Increase conversion rates and average order value with hands-on assistance
  • Customers who use Live Chat spend an average of 38% more
  • Reduce abandoned shopping carts with proactive chat
  • Improve customer satisfaction by addressing your customer’s needs on the spot
  • Cut operating costs by making it easy for agents to multitask and serve multiple customers
  • 80% of visitors initiate Live Chat sessions when researching, making a purchase or acquiring a service online

TAILORED SOLUTIONS

  • Unlimited number of concurrent chats
  • Enable proactive chat to approach customers automatically
  • Option to require visitors to provide their name and email or let them chat anonymously
  • Customers can email you when you’re offline
  • Customizable alerts for new chat requests
  • Configure automatic welcome messages for new and returning visitors
  • Monitor conversations and assist other operators

FAST AND EASY

  • Set up canned responses for faster service
  • Fast one-time setup
  • Web-based, no software to download
  • Easy-to-install interaction buttons, simply copy and paste a line of code
  • One monthly price, no hidden fees or service charges
  • Phone, chat and email support from our team to answer any questions you may have

COMPATIBILITY

  • Works with Macs, Windows, Internet Explorer, Firefox, Chrome, Safari, iPhones, iPads and Androids devices.
  • Install Agendize Live Chat on any website or blog

LOOK AND FEEL

  • Customize your chat box to suit your language. Languages available: English, French, Spanish and German
  • Change colors, borders and text
  • Choose button from our library or use your own button image
  • Developer-friendly API

SMART REPORTING

  • Detailed reporting on visitor browsing activity: geolocation of visitor, web page where chat was initiated, current web page, operating system and browser information
  • Set goals to measure conversion and user engagement
  • Export reports to Excel, Text or CSV
  • Option to track all Agendize interactions in Google Analytics

SECURITY AND PRIVACY

  • Servers hosted in a secure data center facility
  • SSL encryption
  • Option to display your own privacy policy

HOW DOES LIVE CHAT WORK?

1 Customize your Live Chat button and paste the given code to your website, blog, email or banner campaign.
2 Your visitor clicks on the Live Chat button and is invited to enter their basic information to a secure dialog box.
3 Agendize connects the visitor with an available chat operator. You and your visitor chats normally. The system supports multi-operator chats.
4 Every detail of this process is sent to our comprehensive Analytics engine to help you better measure conversion and user engagement

WHERE TO USE IT?
You can install a Live Chat button wherever you can add HTML code! It’s easy, fast and secure. Here are a few examples:

  •  Contact/About Us page so you and your visitor can get in touch one to one
  •  Product or service page making it easy to contact sales, support or customer service
  •  Email or banner ad campaign to increase user engagement and ROI

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