Create workflows and business rules for incidents
We’ve built a flexible and easy to use incident tracking application that you and your customers will love. Take a few minutes and learn how to customize your project with workflows, business rules and classify incidents easily to reflect your company’s unique needs.
Custom work flows lets you define individual workflows for different projects. Every workflow is made up of sequence of steps along with transitions. It’s easy to customise workflows by editing an existing workflow or create one from scratch.
Trigger mail notifications
Trigger mail notifications to users for various events like when an incident got created, assigned or resolved. Simply set the notifications patterns for your incidents and you’re done!
Define business rules
Build a library of business rules that enables you to perform actions like change the severity and assign incident to a user. The Business Rule gets triggered whenever there is an update made to the incident.
Create your own text, numeric and date field to track incidents the way you want using custom fields. For Eg:add a custom field called “Customer ID” to keep track of incidents reported by your customers.
Classify your incidents
Want to classify your incidents? It’s easy. Odium Incident Manager provides a way to group the incidents into different classifications like Security, Performance and Usability to fit your project needs.
Configure severity for incidents
Configure severity for the incidents to indicate how bad a incident is and how much the incident disrupts users from doing their jobs. You can create severity like critical, major and minor for your project.