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5 Ways to Keep Tenants Engaged in Multi-Tenant Buildings
Discover five effective strategies to keep tenants engaged in multi-tenant buildings, improve communication, and create a connected community with digital tools.
Keeping tenants engaged is one of the biggest challenges for facilities managers in multi-tenant buildings. When tenants feel informed and connected, they are more likely to stay, participate in building activities, and even support promotions or services offered within the property.
The good news? With modern digital tools, facilities managers can foster engagement, streamline communication, and create a vibrant building community.
Here are 5 proven ways to keep tenants engaged.
1. Provide a Digital Concierge Portal
A concierge portal centralizes all building communication, from announcements and events to emergency alerts.
Benefits:
Tenants access all information in one place
Reduces email clutter and missed notices
Enhances visitor experience with real-time updates
Example: Using OfficeWall, tenants can scan QR codes in the building to instantly access the portal — no app required.
2. Offer Interactive Directories and Tenant Profiles
An interactive directory allows tenants to showcase their businesses, contact details, and services.
Benefits:
Promotes tenant visibility within the building
Encourages collaboration and networking
Makes it easier for visitors to find and connect with tenants
Tip: Include links to tenant E-Sites to provide even more visibility and promotional opportunities.
3. Implement PulseWalls for Real-Time Updates
PulseWalls provide live feeds for building notices, maintenance alerts, and community updates.
Benefits:
Tenants receive instant notifications
Facilities managers can prioritize urgent issues
Encourages two-way communication by allowing tenants to report problems quickly
Pro Tip: Use PulseWalls to highlight events, promotions, or community initiatives to drive participation.
4. Encourage Tenant Feedback and Surveys
Engagement isn’t just about sharing information — it’s about listening to tenants.
Strategies:
Use digital forms or quick surveys for feedback
Collect suggestions for building improvements or amenities
Act on feedback to demonstrate responsiveness
Benefits:
Tenants feel heard and valued
Helps prioritize maintenance and services
Strengthens trust and community loyalty
5. Promote Building Events and Community Initiatives
Organizing or promoting events — from tenant networking sessions to charity initiatives — fosters a sense of community.
Benefits:
Increases tenant participation
Enhances tenant satisfaction and retention
Provides opportunities for cross-promotion and building-wide communication
Example: OfficeWall integrates event promotion directly into the concierge portal, ensuring every tenant has access to the latest updates and invitations.
Conclusion
Tenant engagement is essential for creating a thriving, connected multi-tenant building. By combining digital portals, interactive directories, PulseWalls, feedback tools, and event promotion, facilities managers can transform their building into a dynamic, interactive ecosystem.
See how OfficeWall can help you engage tenants, streamline communication, and unlock new revenue opportunities in your building.